Customer Service (Canada)

24 hours a day, 5 days a week

Have questions, need assistance, or want to share your feedback? There are a number of ways you can contact us.

Save time. Find your answers online.

If you’re having difficulties, chances are the information you need is already online:

Fund Deposits, Withdrawals, Transfers

Sign in to the Fund Management System to withdraw funds from, transfer funds between, or let OANDA know you are depositing funds to your fxTrade accounts. This system provides detailed instructions (including OANDA addresses and account information for wiring funds). (See the fxTrade Accounts FAQ for more information.)

To find out about deposits and withdrawals you’ve already requested, use the Fund Inquiry Form.

Talk to a Customer Service Representative

Our customer service team is available 24 hours a day starting Sunday at 4 p.m. EST to Friday at 4 p.m. EST.

Live Help
Chat online to a customer service representative.

Email
Email us at
frontdesk-ca@oanda.com.

Phone
Call +1 416 593 9436 or
1 877 OANDA FX
to talk to a customer service representative.

Fax
+1 416 981 7039 or
1 877 416 1144

Feedback

We thank you in advance for your feedback, which helps us improve our products.