Privacy Policy

OANDA (CANADA) CORPORATION ULC

A.  Policy Statement

OANDA respects customer privacy and is committed to protecting it. Customers can visit most pages on the OANDA website and mobile applications and use all of the currency tools located on our site without identifying themselves or providing any personal or financial information. However, to open an fxTrade account, the applicant must provide OANDA with certain personal and financial information (referred to as “Personal Information”). This Policy explains OANDA’s privacy policy and practices and how customer Personal Information is collected, used, disclosed and maintained.

B.  Categories of Personal Information OANDA Collects

OANDA collects Personal Information about our customers from the following sources:

  • Account Applications and other forms, including customer name, mailing address, Social Insurance Number, date of birth, employment information, investment experience, annual income, and estimated net worth;
  • Customer Transactions with OANDA, such as account number, account balance and trading activity;
  • Consumer Reports and other information OANDA receives from third party agencies; and
  • “Cookies” described in section G below.

C.  How OANDA Uses Customer Personal Information

OANDA may use Personal Information of applicants and current and former customers as necessary to:

  • open an account;
  • complete bank deposits and withdrawals;
  • effect, administer or enforce transactions requested or authorized by the customer; and
  • maintain or service the customer's account with OANDA.

Personal Information collected online may be consolidated with other information applicants and customers provide to OANDA in hard copy or through the OANDA help desk. OANDA does not use or disclose or sell, rent or lease any Personal Information about its customers or former customers to any third parties except as stated in this Policy. Personal Information may be transferred across national and provincial borders for the purposes of data consolidation, storage and customer data management and may be accessible to law enforcement and national security authorities of foreign jurisdictions, as described in section D below.

D.  Disclosure of Customer Personal Information

OANDA may disclose Personal Information of applicants and current and former customers to affiliated and non-affiliated third party entities in the following cases:

  • to OANDA’s business partners who perform services on OANDA’s behalf under written agreements which restrict use of Personal Information to the limited purposes for which it is provided to them and prohibit further use or disclosure except as permitted by law;
  • to OANDA affiliates, who are permitted to disclose and use the information only to the extent that OANDA may disclose and use the information under this Policy;
  • in the ordinary course of business to OANDA’s attorneys, accountants and auditors;
  • to persons holding a legal or beneficial interest relating to the customer’s account;
  • to persons acting in a fiduciary, representative, or attorney capacity in relation to an account;
  • to protect against actual or potential fraud, unauthorized transactions, claims or other liability;
  • to government, regulatory or law enforcement agencies to the extent permitted or required by law, or to comply with applicable legal requirements; or
  • to comply with civil, criminal or regulatory investigations, or judicial process, subpoena, summons or warrant by Canadian or foreign authorities.

For regulatory purposes, self regulatory organizations (SROs), including the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund, may require access to personal information of current and former OANDA customers. SROs collect, use or disclose such personal information for regulatory purposes, including:

  • Surveillance of trading-related activity,
  • Sales, financial compliance, trade desk review and other regulatory audits,
  • Investigation of potential regulatory and statutory violations,
  • Regulatory databases,
  • Enforcement or disciplinary proceedings,
  • Reporting to securities regulators, and
  • Information-sharing with securities regulatory authorities, regulated marketplaces, other self-regulatory organizations and law enforcement agencies in any jurisdiction in connection with any of the preceding purposes.

E.  Permission to Disclose Personal Information

Except as permitted in this Privacy Policy, OANDA will not share Personal Information about any present or former customer with any non-affiliated third party without the customer’s prior written consent or providing the customer with a clear notice, an opportunity to “opt out” of that disclosure, and information on how to opt out.

F.  Procedures to Safeguard Personal Information

OANDA has implemented procedures to safeguard customer Personal Information. OANDA restricts access to Personal Information to those OANDA employees who need to know that information in order to provide our products or services to them. OANDA maintains physical, electronic and procedural safeguards that meet or exceed federal standards to safeguard Personal Information. OANDA protects customer account information by keeping it on the secure portion of its website, using firewalls and other security technology to protect its network and systems from external attacks, and by requiring customers to enter a unique user ID and password to access trading systems. OANDA conducts periodic internal audits of its business practices and procedures, examining its confidentiality standards and information access, in order to best protect our customers’ Personal Information.

G. “Cookies”

OANDA uses cookies and other tracking mechanisms to: (i) facilitate customer use of our website and mobile applications, (ii) enable customization of our online services and website features, (iii) avoid customer re-entry of data, (iv) store customer preferences for certain kinds of information, and (v) gather data about usage of our website and mobile applications for research and promotions. OANDA uses cookies from third party service providers to facilitate website tracking. Cookies stored on customers’ web browsers by OANDA cannot be read by, and are not shared with, any third parties. Customers can configure their browser preferences not to accept these cookies.

Some third-party vendors that provide ads on OANDA web pages may use cookies to collect details on customer website visits and other data (but not names, addresses, email addresses, or telephone numbers) in order to provide ads about goods and services of particular interest to individual customers. For more information on this practice or to opt out, customers can visit the Network Advertising Initiative site at http://www.networkadvertising.org/managing/opt_out.asp or, in the case of Google's DoubleClick DART cookie, by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html.

H.  Links to non-OANDA websites

The OANDA website may provide links to third-party websites for customer convenience and information. If customers decide to access those links, they will leave the OANDA website. OANDA does not control third-party sites or their privacy practices, which may differ from OANDA's. We do not endorse or make any representations about third-party websites. The personal data customers choose to give to unrelated third parties is not covered by OANDA’s Privacy Policy. Customers should review the privacy policy of any third-party website before submitting their personal information. Some third-party companies may choose to share their personal data with OANDA. That sharing is governed by the disclosing company's privacy policy.

I.   Notification of Policy and Policy Changes

OANDA will provide an initial notice of its Privacy Policy to customers at the time it establishes a customer relationship. Updates are posted on the OANDA website, so our customers will always know what information we collect, how we use it, and what choices they have.

J.  Contact Us:

We value our customers’ opinions. If you have comments or questions about our Privacy Policy, please send them to privacy@oanda.com or write to us at: OANDA Privacy Mailbox, 370 King Street West, 3rd Floor, Box 60, Toronto, Ontario M5V 1J9.

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